Justice for Ernest John Coles – the crimes of Sanctuary Care?

PleaseHelpMeThis document has been received and signed for in the following offices:

Devon County Council, The Police, The Doctor involved, Sanctuary Care and CQC head office.
House of Commons and NHSLA, pending, not yet signed for…

Letter of Notification of a Pre-Action Protocol for the Resolution of Clinical Disputes
Date of claim: 20th October 2015.
Copied to the NHS Litigation Authority
Associated bodies
Rachel Chalmers, DC for vulnerable adults Rachel Doyle, CQC Inspector
CQC Enquiry Number – 2186209966
Claim
Failure to comply with the Health and social care Act 2008 Regulation 20 Breach of duty of care to both Mr and Mrs Coles
Claimant:
Ernest John Coles of 7 Lichfield Road, Redhills, Exwick, EX4 2EU
on behalf of his late wife Marguerite Coles who passed away in Greenslades Nursing home on the 9th of December 2013
Defendants:
Responsible for the care of his late wife and failing to provide information.
Mark Mc Carthy, Head of Sanctuary Care
Natasha Knowles, business manager for Sanctuary Care
David Berenski previous Manager of Greenslades nursing home Alison Robertson Previous manageress of Greensalades Nursing home Dr.Carl Bracey, responsible doctor for Greenslades Nursing home, Foxhayes Surgery
Phil Norrey, CEO Devon County Council
…………………………….

Ernest John Coles

Ernest John Coles

On the 25th of August 2015 a letter was sent to Mark McCarthy, head of Sanctuary Care requesting an explanation to why the care plan of the late Marguerite Coles states that it has been “rewritten.”
The letter was received in their Worcester office and the signature documented by the post office is “Gormley.”
It was also acknowledged by email to myself but not to Mr Coles. Email content :

Dear Ms Wakefield,
Thank you for your email dated 25 September.
I am emailing to confirm receipt and to assure you that Mr Coles’ letter of 25 August is being dealt with professionally and that a response will be sent within the 30 days that was requested.
Kind regards, Natasha

Natasha Knowles BA (Hons), PGCE, CPE – Law
Business Manager
Sanctuary Care Limited
Cameo House, Chamber Court, Castle Street, Worcester, WR1 3ZQ.
Tel: 01905 334243 (Internal: 34243)
Fax: 01905 21019
Email: Natasha.Knowles@sanctuary-housing.co.uk
“Keeping kindness at the heart of our care.”
Sanctuary Care is part of Sanctuary Group

Unfortunately they have failed to act professionally and failed to deliver an explanation on the deadline given. I have followed them up with a phone call and I was informed that the lady dealing with this matter is on annual leave and that no one is covering her duties.
This case is as Im sure you are aware, a matter of public interest and grave concern.
In order to restore faith in the public services provided by all of the organizations involved in this matter there needs to be a thorough investigation in to this case. If the handling of this case is a reflection of the standard of care given to the vulnerable people that you are all responsible for protecting then it sheds huge concern over the services provided.

Ernest2Mr Coles is seeking further specialist legal advice in this matter as he is the legal representative of his late wife and has a grant of probate in safekeeping. As it is a crime to falsify medical notes and care plans we expect your professional response in this investigation of serious concern and provide us with a satisfactory outcome in order to restore the trust of the public who pay for the system in place.

We look forward to resolving this matter as quickly as possible as you are already responsible for the mistreatment of Mr. Coles as he is in his own right a vulnerable adult. I would also like to remind you that both Mr and Mrs Coles both gave up their retirement to work voluntarily for the NHS and to be repaid by society in this way is unforgivable and will not be forgotten.

A response from this pre-action letter is required within the standard time frame of 20 days by all involved without exception.

Samantha Wakefield

Facebook page Justice for Ernest John Coles