“One of the worst housing associations I have had to deal with…”
Tim Loughton MP (East Worthing and Shoreham) in late 2008.
There may be one or two people out there who wondered what happened to the devastating noise disturbance situation my ex-partner and I were going through in 2007 and 2008.
Eventually the housing association concerned moved their tenant out (the second crazy anti-social behaviour nightmare in two years – we were attacked and threatened on our doorstep, with loud screaming and swearing at all hours, amongst other things), they properly sound-proofed the flat below ours, and they moved their unfortunate local manager on. My ex is now being treated with the respect that any innocent member of the public deserves. She does actually own her flat after all!
It took five visits to our local MP Tim Loughton and well over twenty letters to Sanctuary Housing and various other organizations (including the now defunct Housing Corporation, Supporting People, and the head of local police) before they took us and several of our neighbours seriously. The police and the local council were reluctant to get involved, although they were helpful at times, especially the supportive but ultimately powerless PCSOs. “It’s not a police matter”, we were repeatedly told. The Environmental Health recorder didn’t get results. No-one seemed to be seriously bothered about the stinking “skunk” cannabis, we wouldn’t have minded ourselves if they’d kept their windows closed.
For over a year, Sanctuary Housing’s behaviour was astonishing:- blatant bullying tactics, lies, dishonest back-covering and incompetence by several managers (fortunately we had evidence of this – you really should be ashamed of yourselves local manager Peter Jackson, Sanctuary Supported Housing head Tim Susans and regional manager Wendy Fletcher, what were you doing? Astrid Kjellberg-Obst and Steve Wood, is all this okay with you?), local and national offices ignoring many of our letters including one sent through their complaints procedure, contradictions and lack of clarity about what the law actually was on more than one occasion, written false representations of what we had written to make it mean the opposite i.e. outrageously manipulative lies, the accusation that we had not been co-operating with West Sussex Mediation Services – when in fact they themselves were preventing this from proceeding by not returning the mediation people’s phone calls.
Presumably they thought they could bully us into shutting up? It was obvious there was a real long-term problem but they preferred to try and make us look unreasonable for daring to complain. In the meantime my partner had serious depression, migraine headaches and I virtually had a nervous breakdown both before and after moving out. Both of us had problems at work due to exhaustion and ultimately our relationship itself did not survive the nightmare. The neighbours across the road, a lovely friendly retired elderly couple, were extremely upset by their complaints not being taken seriously.
“Sanctuary Housing? Oh no!”, said a nurse friend of mine when I told her about all this. “They kept ignoring several serious complaints and sending us threatening letters when I was in their student accommodation in Brighton. The university had to get involved on our behalf, it was a nightmare”. We and our MP couldn’t help wondering how many other people up and down the country have been on the receiving end of Sanctuary Housing’s grotesque and morally bankrupt unprofessionalism. And just plain indifference.
On their website, Sanctuary Housing describe themselves as “An industry leading social enterprise helping to set standards across the entire sector”. In his patronizing, clueless and ill-informed letter of denial to our MP, boss Chief Executive David Bennett couldn’t even be bothered to get our address right.
According to an article from The Guardian in September 2003, the Chief Executive of this “not-for-profit” organization was at that time receiving over £200,000 per year from tax-payers money. (According to the Daily Mail 25.9.09, as head of this exempt charity, Chief Executive David Bennett is unbelievably now on £288,000. A public sector equivalent of a greedy banker?) The money is obviously rolling in as they expand their “not-for-profit” empire, around 70,000 homes making them one of the biggest Registered Social Landlords (RSLs) in the country. Thanks for sorting out our situation in the end Sanctuary, but from our experience at least, you appear to have one or two problems.
Yes, all the above is actually true! No full apology or explanation was ever offered. Useless. Uncaring. Arrogant. Disgusting.